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DavidDuckworth@Hotmail.com
[Professional Objective]
To support a companys network systems, computer
hardware/software and their users by applying my skill sets and talents
effectively.
[Certifications]
· MCSE
on Windows 2000
· Cisco
Certified Network Associate
·
ETA Certified
Fiber Optics Installer
·
Certified
Help Desk Professional
[Computer Skills: Operating Systems] (Proficiency level underlined)
·
Windows 9x and 2000/XP Professional
Installation, configuration, troubleshooting in a network environment,
including services, drivers, registry, network protocols, printers, etc. (Advanced.)
·
Windows 2000 Advanced Server Hands-on
experience configuring and troubleshooting
DHCP, WINS, DNS, NAT, RRAS, RIS, IIS, Active Directory (Group Policy,
Users/Groups, schema management, authoritative restores, site configuration,
etc.). (Advanced.)
·
Windows NT Server and Workstation
Installation, configuration, troubleshooting, NTDS, DHCP, WINS, entry-level
experience in network environment. (Advanced.)
·
Exchange 5.5 and Exchange 2000
Installation, configuration, troubleshooting, SMTP, sites. (Entry-level to
Intermediate.)
·
Novell Netware 5.1 Installation,
configuration, login scripts, DHCP, DNS, FastTrack web server. (Entry level
to Intermediate.)
·
Red Hat Linux 6.22 Installation,
configuration, Samba, NFS, Apache. (Beginner.)
[Computer Skills: Web Design]
·
HTML coding, see http://eckpi.iwarp.com/
for sample/test work. Other website examples available for
review, too numerous too list. (Advanced.)
·
Corel Photo-Paint 8, basic graphics
knowledge.
·
Some basic knowledge of ASP, able to
modify and customize websites with dynamic content to a limited degree.
·
Familiar with Macromedia Dreamweaver MX
and Fireworks MX, Microsoft Front Page 2000.
[Computer Skills: Other]
·
PC hardware installation,
configuration, troubleshooting including USB/NIC/Modem/Sound boards,
processor/RAM installation, motherboard jumper configuration, BIOS flashing,
SCSI, etc. (Advanced.)
·
Strong knowledge of general PC
architecture and interaction between PC and network systems.
·
MS Office 2000 (Word, Excel,
PowerPoint).
·
Basic understanding of SQL and capable
of writing simple queries.
[Networking Skills]
·
Network installation, configuration,
troubleshooting. (Intermediate to Advanced.)
·
Twisted pair/ fiber optic cable
fabrication and testing. (Beginner)
·
Cisco 2620/IOS 12.x (Configuration of
Ethernet/LAN and Serial/WAN interfaces, access lists, RIP, OSPF, etc.). (Intermediate)
·
Solid knowledge of network services,
protocols, concepts.
·
Familiar with network utilities such as
packet analyzers, Ping, Tracert, Netstat, etc.
[Miscellaneous Skills]
·
Technical writing; experience creating
curriculum, product reviews, procedure manuals, etc. (Intermediate)
· Some experience soldering ICs and other
electronic parts. (Beginner)
[Education]
· ECPI College of Technology, Virginia
Beach, VA, Graduated November 2001 w/ 4.0 GPA
· A.A.S in Computer and Information
Science, Major of IT/Networking
· Accredited by the Southern Association
of Colleges and Schools
[Honors and Awards]
· Professional Performance Award - April
2001 ECPI College of Technology
· Multiple Academic Achievement
Awards - ECPI College of Technology
· Multiple Perfect Attendance Awards
ECPI College of Technology
· Perfect Attendance Award Denrite
International, Inc.
[Past Employment]
Client Support Analyst at
Dendrite International, Chesapeake, VA March 2002 Present
http://www.drte.com/
·
Work with team members to
support sales personnel in the field for top pharmaceutical companies.
·
Hardware supported: Dell
and Compaq laptops running Windows 95/98/2000, Fujitsu Stylistic (and similar)
handheld devices running Windows 98, NEC Mobile Pro handheld devices running
Windows CE 3.x, HP Jornada 720 handheld devices running Pocket PC 2000, and
various peripherals such as external CD-ROM drives and HP Printers.
·
Also support and
troubleshoot dial-up connections and associated software and hardware utilized
by field customers.
·
Software supported: various
versions of proprietary database-driven sales software utilized by sales reps
running on the the Windows playform, WinZip, Microsoft Office, DirectCD.
·
Use a variety of tools
daily including Remedy, Clarify, Office 2000, database administration
applications, also utilize basic SQL queries.
·
Responsible for tracking
multiple customer issues, performing in-depth troubleshooting, escalating
issues to appropriate departments when needed, analyzing customer issues and
providing associated documentation to higher-level client contact, as well as following
up with sales reps via voicemail and other methods which serves to keep them
updated on troubleshooting progress.
·
Contribute content to
procedure manuals and other company documentation.
Technical Support (Seasonal) at Liberty Tax Service, VA Beach,
VA: Jan 2002 Mar 2002
http://www.libertytax.com/
·
Provided phone and on-site
support to franchise locations for custom software developed by Liberty Tax
Service as well as tax preparation software from a 3rd party,
running on a mix of Windows 98SE/2000/XP.
·
Guided franchisers through
various procedures, from backing up tax returns to installing printer drivers
and renaming database files at the command prompt.
PC Technician (135 HR Externship) at Custom PC
Xchange, VA Beach, VA: Oct 2001 Dec 2001
·
Worked with fellow technicians to
diagnose, test, repair, upgrade, and build customer PC systems.
·
Entered information and
notes about completed work into company database system.
Review writer for Oxford PC
(OxfordPC.com), based in Oxford, NJ: Apr 2001 Dec 2001
·
Tested computer related
products; write articles on their suitability and performance.
·
Products tested were PC
hardware and operating systems.
MIS Associate at ECPI College of
Technology, VA Beach, VA: Mar 2001
http://www.ecpi.edu/
·
Worked with and without other team
members to install, configure, and troubleshoot computer systems; also imaged
hard drives, took inventory of tools, equipment, and campus PC systems, used
diagnostic software and collected errors for failed or failing hard drives,
installed and managed CAT5 network cable.
Curriculum Development for ECPI College of Technology, VA
Beach, VA: Dec 2000 Feb 2001
·
Developed exercises and labs for
students, involving Windows 2000 Server and Professional in a networked and
domain environment.
·
Covered Active Directory group
policies, account policies, delegation of authority, user and group management.
·
Covered RRAS (dial on demand routing,
dynamic routing protocols, VPN, DHCP Relay agent, etc.), as well as DHCP, DNS,
WINS.
·
Covered EFS (recovery agent,
certificates, recovery policy, etc.).
·
Checked exercises and labs for
accuracy.
·
Graded student Performance Tests.
Grocery Clerk for Food Lion, Inc (#889), Chesapeake, VA: Nov
1997 - Feb 1998
·
Operated a cash register, loaded
customer's vehicles with purchases, assisted customers in locating products in
store, performed janitorial duties.
>Last modified 08.27.02<